Orders are usually dispatched the following working day.

Royal Mail are currently experiencing severe delays in some areas due to COVID-19, extremely high levels of post and a severely reduced workforce. This means that some deliveries may take longer than expected. Unfortunately this is out of our control and we do appreciate your patience. If you do need an order urgently, we do recommend opting for our express delivery options. You can check Royal Mail’s service updates here (click on Deliveries Today).

UK Delivery:

We are currently offering three delivery options for the UK:

We are now sending all standard orders by Royal Mail 2nd Class with FREE delivery. Orders are usually posted the next working day. Delivery is currently estimated between 2 and 5 working days. We do ask for your patience during this time as unfortunately this is beyond our control.

You can upgrade your delivery for £1.00 to 1st Class delivery. Delivery via 1st Class is currently estimated between 1 and 3 working days.

We offer a selection of our products for purchase by express delivery. Please note that at present this service is only available on our cards, ribbons and paper chains. Orders with any other items will not be offered an express option at checkout. Express delivery costs £6.95 and is sent via Royal Mail Special Delivery. Orders must be placed before 11am and will be dispatched the same day. Delivery will be by 1pm on the next working day. Orders placed on a Friday by 11am will be delivered on Monday, with any orders placed after that and over the weekend posted Monday for delivery on Tuesday.

All deliveries are currently be made by a contactless delivery service and no signatures will be collected at this time.

Due to COVID-19 and Royal Mail experiencing a high level of post and a severely reduced workforce some deliveries may take longer than expected. Unfortunately this is out of our control and we do appreciate your patience. If you do need an order urgently, we do recommend opting for our express delivery option which is sent by next-day delivery.

International Delivery:

We do not offer international delivery via Altered Chic.

If you would like to place an order to be delivered outside the UK you can place an order via our Altered Chic Etsy shop.